THE LUNAR GUIDE

Find out more details about Playtopia.

Quick answers

1.  The access in Playtopia is free?

Access to Playtopia is free. However, attractions can only be used if you have a Playtopia card or wristband, and entry to the Soft Play areas requires special anti-slip socks. The price of a card is 10 lei, the wristband is 15 lei, and the anti-slip socks are 10 lei.

2.  From where can I buy Playtopia wristband or card?

The wristbands can be bought exclusively from the reception, the cards you can get them from the reception and also every available kiosk in Playtopia.

3.  What do I have to do with the card/wristband after I use it?

Do not throw away the cards/wristband! You can use them on your next visit at the playground, just recharge and have fun!

4.  How can I use the atractions available in Playtopia

To use the attractions in the playground, the wristband or card must be loaded with one of the SoftPlay packages or PlayTokens packages.

5.  From where can I buy the PlayToken packages?

The packages can be purchased at the reception or at the digital kiosks. There are 7 kiosks on-site: three at the entrance and another four spread throughout the interior.

6.  From where can I buy the SoftPlay packages?

The Softplay packages can be bought only from the reception.

7.  From where can I buy the softplay packages?

The PlayTokens packages can be bought from the reception but also from the kiosks available inside Playtopia.

8.  For what can I use the digital kiosks?

You can use the kiosks both to purchase new packages and to reload a previously purchased card or wristband with additional packages.

9.  How can I check the playtokens balance?

You can use the kiosks also for cheking the balance of your card/wristband.

10.  The unused tokens expire?

Unused tokens do not expire; they remain on the wristband or card and can be used on your next visit.

All you must know

1.  Do I need an appointment?

Access to Playtopia does not require a prior appointment. Packages can be purchased directly on-site, at the reception, or at the digital kiosks.

2.  Is there a parking available nearby?

Playtopia is located within Zacaria Retail Center, so you don’t need to worry—we have more than 200 parking spaces available.

3.  HOW TO ACCESS PLAYTOPIA?

On your first visit to Playtopia, access is granted by purchasing a wristband or a card, which will represent your key to Playtopia from now on. Wristbands can be purchased at the reception, while cards can be issued directly at one of the 7 kiosks located on-site. The cards and wristbands are reusable, so you will keep them for future visits.

4.  WHAT IS THE MINIMUM ACCESS PACKAGE?

The entry to Playtopia is free. However, you choose how much to spend on each attraction. The minimum package includes 750 Playtokens and costs 50 lei. To see all packages and the costs of the attractions, please visit the dedicated pages – Packages / Attractions. Pachete / Atractii.

5.  WHAT IS INCLUDED IN THE PLAYTOPIA ACCESS PACKAGE?

Purchasing a package includes access to over 4,000 square meters of fun divided into several play areas with varying levels of complexity. We welcome you with over 50 different attractions that can provide dozens of hours of entertainment.

6.  FOR WHAT AGE CATEGORIES IS PLAYTOPIA INTENDED?

Playtopia is a universe designed for children of all ages, teenagers, and even adults, so anyone over the age of 1 will have a wonderful time.

7.  WHAT CAN YOU DO AT PLAYTOPIA?

Playtopia is the largest indoor amusement theme park in Romania, where the three zones—Meer, Taal, and Raum—offer children of all ages a futuristic odyssey full of adventures. We welcome you with ball pits, impressive slides, numerous suspended obstacle courses, interactive trampolines, climbing areas, dozens of arcade and virtual reality games, as well as many other surprises that you will discover on-site.

8.  CAN UNUSED TOKENS BE KEPT?

Unused tokens are not canceled; they remain on the bracelet or card and can be used on your next visit. Don't worry, the tokens do not expire.

9.  DO I HAVE TO SIGN THE PARTICIPATION AGREEMENT EVERY TIME?

When you visit us for the first time, you will need to sign the participation agreement, and it will be valid for each subsequent visit.

10.  CAN I FIND FOOD AT PLAYTOPIA?

Yes, Celestial Bites is our food court that will await you with a rich selection of food and drinks for both adults and children. Outside food and beverages are not allowed.

11.  CAN BIRTHDAY PARTIES BE ORGANIZED AT PLAYTOPIA?

Yes, birthday parties for children and various other events can be organized. We have three dedicated areas for parties and a special menu. For more details and bookings, please visit the parties page

12.  DO I NEED SPECIAL FOOTWEAR INDOORS?

No, because special non-slip socks will be purchased at the reception, which you will wear in all play areas. For shoe storage, we have specially designed lockers, as well as dedicated cabinets.

13.  What are play tickets and what is the difference between tickets and tokens?

Play Tickets are physical tickets you can win at many of the arcade games in Playtopia. These tickets should then be fed into the Ticket Eater, where you scan your wristband to receive the equivalent amount of Play Tickets on your card or wristband. Then, simply convert your Play Tickets into prizes at the Winner Station located near the reception area.

14.  Can I use the tickets to access different areas, like tokens?

No, Play Tickets can't be converted in Play Tokens and they cannot be used to access the attractions.

15.  Do we have access to the playground when there is a birthday party?

Yes, access to Playtopia is unrestricted and open, regardless of the number of ongoing parties. Playtopia is an extremely spacious realm, designed to accommodate hundreds of people at the same time.

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